Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of services provided by SOS CarFix ("we", "us", "our", "the Company"), a mobile mechanic, auto locksmith, and vehicle services provider operating in Kent and London, United Kingdom.

By booking, requesting, or using our services, you ("the Customer", "you", "your") agree to be bound by these Terms in full. If you do not agree to these Terms, you must not use our services.

These Terms constitute a legally binding agreement between you and SOS CarFix. Please read them carefully before engaging our services.

2. Definitions

• "Services" means all mobile mechanic, auto locksmith, key programming, vehicle diagnostics, vehicle recovery, tyre fitting, electrical repairs, and any other automotive services provided by us.
• "Vehicle" means the motor vehicle, motorcycle, or other automotive equipment on which Services are to be performed.
• "Quote" means any estimate, quotation, or price indication provided by us for Services.
• "Parts" means any components, materials, or products supplied or fitted as part of the Services.
• "Call-Out Fee" means the fee charged for attending your location, payable in advance of our attendance.
• "Working Day" means Monday to Friday, excluding bank holidays in England.

3. Services

3.1 Scope of Services

We provide mobile automotive services at locations specified by the Customer. The specific Services to be provided will be agreed upon prior to commencement of work.

3.2 Service Limitations

Our Services are provided on a mobile basis and are subject to practical limitations including but not limited to: weather conditions, available workspace, lighting conditions, and safety considerations. We reserve the right to decline or cease providing Services if conditions are unsuitable or unsafe.

3.3 Subcontractors

We may, at our discretion, engage vetted and insured subcontractors to perform Services on our behalf. All subcontractors are held to our standards and this does not affect your rights under these Terms.

3.4 Right to Refuse Service

We reserve the right to refuse, cancel, or terminate Services at any time if: (a) the Customer behaves in an abusive, threatening, or inappropriate manner; (b) the work requested is illegal or unsafe; (c) the Vehicle is in a condition that makes safe work impossible; (d) payment terms are not met; or (e) the Customer has previously breached these Terms.

4. Bookings and Appointments

4.1 Booking Confirmation

A booking is confirmed only when we have accepted it and the Call-Out Fee has been received. We will make reasonable efforts to attend at the agreed time but cannot guarantee exact arrival times due to the nature of mobile services.

4.2 Customer Obligations

The Customer must: (a) be present at the agreed location at the agreed time, or make suitable arrangements for access; (b) ensure the Vehicle is accessible and in a safe location for work to be carried out; (c) provide accurate and complete information about the Vehicle and the issues to be addressed; (d) have all relevant keys, documents, and access codes available.

4.3 Cancellation by Customer

Cancellations must be made at least 24 hours before the scheduled appointment. Cancellations made with less than 24 hours notice, or failure to be present at the agreed time and location ("no-show"), will result in forfeiture of the Call-Out Fee. No refund will be provided for the Call-Out Fee in such circumstances.

4.4 Cancellation by Us

We may cancel or reschedule appointments due to circumstances beyond our reasonable control, including but not limited to: adverse weather, vehicle breakdown, illness, or emergency situations. In such cases, we will provide as much notice as possible and offer to reschedule. The Call-Out Fee will be refunded in full if we cancel before attending.

5. Pricing and Payment

5.1 Call-Out Fee

A Call-Out Fee starting from £50 (fifty pounds) is payable in advance before we dispatch to your location. The exact amount may vary depending on your distance from our service area. This fee is non-refundable except as specified in Section 4.4. The Call-Out Fee covers our attendance at your location and basic diagnostic assessment.

5.2 Quotes and Estimates

Quotes are valid for seven (7) days from the date of issue unless otherwise stated. Quotes are based on information provided by the Customer and visual inspection only. Additional faults discovered during work may result in additional charges, which will be communicated to the Customer before proceeding. The Customer has the right to decline additional work.

5.3 Pricing Structure

Our standard labour rate is £60 (sixty pounds) per hour. Some Services may be quoted as a fixed price. Out-of-hours Services (before 8am, after 6pm on weekdays, weekends, and bank holidays) incur an additional charge of £30 (thirty pounds). All prices are inclusive of VAT where applicable.

5.4 Payment Terms

Payment for Services is due in full upon completion of work. We accept payment by cash, credit/debit card, and bank transfer. No credit terms are offered. Failure to pay upon completion may result in: (a) retention of any parts removed until payment is received; (b) debt recovery action; (c) reporting to credit reference agencies; (d) additional costs being added to recover the debt.

5.5 Parts Pricing

Parts supplied by us are charged at our prevailing rates, which include a margin for procurement, handling, and warranty administration. We use quality parts from reputable suppliers.

6. Customer-Supplied Parts

6.1 Acceptance

We may, at our discretion, agree to fit parts supplied by the Customer. We reserve the right to refuse to fit parts that appear to be of poor quality, incorrect specification, or potentially unsafe.

6.2 No Warranty on Customer-Supplied Parts

We provide NO WARRANTY whatsoever on parts supplied by the Customer. This includes but is not limited to: (a) the quality, authenticity, or condition of the part; (b) the suitability or compatibility of the part for the Vehicle; (c) the longevity or performance of the part once fitted. Any issues arising from Customer-supplied parts are the sole responsibility of the Customer.

6.3 Labour Charges for Customer-Supplied Parts

Full labour charges apply regardless of whether Customer-supplied parts are successfully fitted. If a Customer-supplied part does not fit, is defective, or cannot be installed for any reason, the Customer remains liable for all labour time expended and the full Call-Out Fee.

6.4 Subsequent Visits

If a Customer-supplied part fails or causes issues requiring a subsequent visit, the full Call-Out Fee and labour charges will apply to that visit. No goodwill or reduced rates will be offered for issues relating to Customer-supplied parts.

7. Warranties

7.1 Warranty on Our Work

We warrant that Services performed by us will be carried out with reasonable care and skill. If a defect in our workmanship becomes apparent within 90 (ninety) days of the Service being completed, we will rectify the defect at no additional charge for labour, subject to the exclusions below.

7.2 Warranty on Parts Supplied by Us

Parts supplied by us carry the manufacturer's warranty or a minimum warranty of 12 (twelve) months from the date of fitting, whichever is greater. Warranty claims on parts will be handled in accordance with the manufacturer's warranty terms.

7.3 Warranty Exclusions

Warranties do not cover: (a) Customer-supplied parts (see Section 6); (b) damage caused by accident, misuse, neglect, or failure to maintain the Vehicle; (c) normal wear and tear; (d) modifications made to the Vehicle after our Service; (e) work carried out by third parties on the same system after our Service; (f) consequential failures of related components; (g) faults not related to the Services we performed.

7.4 Warranty Claims

To make a warranty claim, you must contact us promptly upon discovering the issue and provide the Vehicle for inspection. We reserve the right to inspect the Vehicle before accepting any warranty claim. Warranty work will be performed at a location of our choosing.

8. Limitation of Liability

8.1 Extent of Liability

To the fullest extent permitted by law, our total liability to you in respect of all losses arising under or in connection with these Terms and the Services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total amount paid by you for the specific Service giving rise to the claim.

8.2 Exclusion of Consequential Losses

We shall not be liable for any indirect, consequential, special, or incidental losses or damages, including but not limited to: loss of profits, loss of business, loss of use of the Vehicle, cost of hiring alternative transport, loss of data, or any other economic loss, even if we have been advised of the possibility of such damages.

8.3 Pre-Existing Conditions

We are not liable for any pre-existing faults, defects, or conditions in the Vehicle that are unrelated to the Services performed. Where Services reveal additional faults, our liability is limited to the specific work agreed upon.

8.4 Customer-Provided Information

We are not liable for any loss or damage arising from incorrect, incomplete, or misleading information provided by the Customer. If inaccurate information results in additional time or costs, the Customer shall be liable for such additional charges.

8.5 Nothing in These Terms

Nothing in these Terms shall limit or exclude our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability that cannot be legally limited or excluded.

9. Vehicle Condition and Access

9.1 Vehicle Condition

The Customer warrants that they are the legal owner of the Vehicle or have authority from the owner to authorise the Services. The Customer must inform us of any known defects, modifications, or conditions that may affect the Services.

9.2 Access and Working Conditions

The Customer must ensure suitable access to the Vehicle and adequate space for work to be carried out safely. We are not responsible for any delays or inability to complete work due to inadequate access or unsafe working conditions.

9.3 Risk

The Vehicle remains at the Customer's risk at all times during the provision of Services. We recommend that Customers maintain appropriate insurance cover for their Vehicle.

10. Intellectual Property

All diagnostic data, reports, and documentation generated during the provision of Services remain our intellectual property. Customers may use such materials for their personal reference only and may not reproduce, distribute, or commercially exploit them without our written consent.

11. Data Protection

We collect and process personal data in accordance with our Privacy Policy, which is available at https://soscarfix.com/legal/privacy-policy. By using our Services, you consent to such processing and warrant that all data provided by you is accurate.

12. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God, adverse weather conditions, fire, flood, epidemic or pandemic, civil unrest, strikes, government action, or failure of third-party services.

13. Dispute Resolution

13.1 Informal Resolution

In the event of any dispute arising from these Terms or the Services, the parties agree to first attempt to resolve the matter informally by contacting us at info@soscarfix.com.

13.2 Formal Complaints

If informal resolution is unsuccessful, complaints may be submitted in writing to our registered address. We will acknowledge complaints within 5 Working Days and provide a full response within 14 Working Days.

13.3 Alternative Dispute Resolution

If the dispute cannot be resolved through our complaints procedure, you may be entitled to use alternative dispute resolution services. Information about ADR providers is available from Citizens Advice.

14. General Provisions

14.1 Entire Agreement

These Terms, together with any Quote provided, constitute the entire agreement between you and us in relation to the Services and supersede all prior representations, agreements, and understandings.

14.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

14.3 Waiver

No failure or delay by us in exercising any right under these Terms shall constitute a waiver of that right.

14.4 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any successor in business or affiliate.

14.5 Third Party Rights

These Terms do not confer any rights on any person or party other than the parties to these Terms and, where applicable, their successors and permitted assigns.

14.6 Amendments

We reserve the right to amend these Terms at any time. The current version will always be available on our website. Continued use of our Services after any amendment constitutes acceptance of the amended Terms.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Information

If you have any questions about these Terms, please contact us:

• Business Name: SOS CarFix
• Email: info@soscarfix.com
• Phone: +1-XXX-XXX-XXXX
• Website: https://soscarfix.com